Privacy Policy

1. Privacy Policy

At American Lomo Mart, your privacy and security are our top priorities. Our Privacy Policy explains how we collect, use, and protect your personal information.

• Information Collection: We collect personal information that you provide to us directly, such as when you create an account, place an order, or subscribe to our newsletter. This includes your name, email address, phone number, shipping address, and payment details. We may also collect information about your browsing and shopping behavior on our site through cookies and similar technologies.
• Usage of Information: Your information is used to process your orders, communicate with you about your purchases, improve our website and services, and send you promotional offers if you have opted in. We may also use your data to personalize your shopping experience and conduct market research.
• Data Protection: We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. We do not sell or rent your personal data to third parties. Your data may be shared with trusted partners only for the purposes of order fulfillment and payment processing.
• Your Rights: You have the right to access, correct, or delete your personal information. To exercise these rights or if you have any concerns about how we handle your data, please contact us at eboss5710@gmail.com.

For more details, please review our Privacy Policy.

2. Return & Refund Policy

We aim to ensure your complete satisfaction with every purchase. If you are not satisfied, we offer a straightforward return and refund process:

• Return Eligibility: To return an item, it must be in its original condition, unused, and in the original packaging. Returns must be initiated within [X] days of receipt. Certain items, such as [list any non-returnable items], are not eligible for return.
• Return Process: To start a return, log in to your account and navigate to the ‘Order History’ section. Select the item you wish to return and follow the instructions to request a return authorization. Alternatively, you can contact our customer support team for assistance.
• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within [X] days. Please note that shipping charges are non-refundable. You will receive a confirmation email once your refund has been processed.
• Exchanges: If you wish to exchange an item, please return the original item and place a new order for the replacement. Exchanges are subject to availability.

For more information, visit our Returns & Exchanges page.

3. Shipping Policy

We are committed to delivering your order in a timely manner. Here’s what you need to know about our shipping process:

• Shipping Locations: We ship to [list regions, e.g., domestic and international]. Shipping restrictions may apply to certain locations.
• Processing Time: Orders are typically processed within [X] business days. Processing time may vary during peak seasons or sales events.
• Shipping Methods: We offer various shipping options, including standard, expedited, and express. Shipping costs are calculated based on the weight of your order, shipping method, and destination.
• Delivery Times: Estimated delivery times vary depending on your location and the shipping method selected. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
• Customs and Duties: For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

For detailed shipping information, please refer to our Shipping Information page.

4. Cancellation Policy

If you need to cancel an order, please do so promptly to avoid processing delays:

• Cancellation Requests: You may cancel an order before it has been processed or shipped. To request a cancellation, contact our customer support team as soon as possible with your order number.
• Processing Status: Once an order is in processing or has been shipped, it cannot be canceled. You may return the item following our Return & Refund Policy if you no longer wish to keep it.

5. Terms of Service

Our Terms of Service govern your use of our website and services. By using our site, you agree to:

• Acceptance of Terms: Your use of our website constitutes acceptance of these terms. We may update our Terms of Service periodically, and continued use of the site indicates acceptance of the revised terms.
• User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to use our website in compliance with all applicable laws and regulations.
• Limitation of Liability: Our liability for any issues arising from the use of our website is limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages.
• Governing Law: These terms are governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising from these terms will be resolved in the courts of [your jurisdiction].

For more detailed information, please review our Terms of Service page.

6. Contact Us

If you have any questions or need further assistance, our customer support team is here to help:

• Email: eboss5710@gmail.com
• Phone: 1-413-205-4306
• Address: 13408 vista forest dr, woodbridge, VA 22192
• Business Hours:  8am to 12am ET

We are committed to providing excellent customer service and look forward to assisting you.