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Everything you need to know about the product and billing.
You can track your order by logging into your account and checking the ‘Order Status’ page. You’ll find tracking information and estimated delivery dates there. If you haven’t received your order within the expected timeframe, please contact our customer support team with your order number for assistance.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We’re sorry to hear that you didn’t receive all of your items. Please follow these steps to resolve the issue:
Check Your Order Status: Log in to your account and check the status of your order. Sometimes items are shipped separately and may arrive at different times.
Review the Shipping Confirmation Email: Ensure that all items in your order were included in the shipping confirmation email. If any items were back-ordered or delayed, they will be noted here.
Contact Customer Support: If you’re missing items and they weren’t listed as back-ordered or delayed, please contact our customer support team within [insert time frame, e.g., 48 hours] of receiving your package. Have your order number ready for quicker assistance.
Check with Your Neighbors: Occasionally, packages are delivered to a nearby address by mistake. If you haven’t received your package, it’s worth checking with your neighbors.
We’re committed to making sure you receive your full order. If there are any issues, we’ll work quickly to resolve them for you.
If you encounter an issue with your order, please:
- Check your order details to ensure everything is correct.
- Identify the problem (e.g., missing items, wrong products, damage).
- Contact our customer support with your order number and issue details.
- Follow our guidance for returns or exchanges if necessary.
We’re here to help resolve any issues quickly!
To get a return label, log in to your account and go to the ‘Order History’ section. Select the order you want to return and click on ‘Request Return Label.’ Follow the instructions to generate and print your label. If you need help, our customer support team is here to assist you.
To reset your password, click on the ‘Forgot Password?’ link on the login page. Enter your registered email address, and we’ll send you a link to reset your password. Follow the instructions in the email, and you’ll be able to create a new password in no time.
To change your password if you’re already logged in:
Click account in the top right of Facebook.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, you can check the current status of your order on our website here. Please note that orders outside of the UK and ROI might experience delays due to customs, so please allow up to 21 days for delivery before further investigation.
During sales, it may take a little longer to receive your order due to high demand. We appreciate your patience and understanding.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
From a marketing perspective, the good news is the process of getting your first customer versus your one hundredth is the same. But for traffic to successfully result in sales and profit, there are some essential prerequisites to ensure that traffic converts and the cost is sustainable. You should be asking yourself
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Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.