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Money Back Policy

Last Revised: May 11, 2023

What is the Refund Policy?

At American Lemo Mart, your satisfaction is our top priority. We are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free money-back guarantee. Please review the following terms and conditions to understand our policy better.

Eligibility for Refunds

• Product Condition: To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
• Timeframe: You must request a refund within 30 days of receiving your order.
• Proof of Purchase: A valid receipt or proof of purchase is required to process your refund request.
• Non-Refundable Items: Certain products, such as perishable goods, custom-made items, or digital products, are not eligible for refunds.

Refund Process

• Submit a Request: To initiate a refund, please contact our customer support team at customer.support@americanlemomart.com or call us at [insert phone number].
• Return Authorization: Once your refund request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item.
• Return Shipping: You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
• Inspection & Approval: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Refund Issuance: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [insert timeframe, e.g., 7-10 business days].

Exchanges

If you received a defective or damaged item, we offer an exchange instead of a refund. Please contact our customer support for assistance with exchanges.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at customer.support@americanlemomart.com.